FAQ
General FAQ
Does my dog need to be vaccinated?
At Pawtown, all dogs that come for boarding or grooming must have current vaccinations. Specifically, they need to be up to date on Rabies, DAPP, and have a 6-month Bordetella vaccine. However, if your dog is only coming for grooming, we only require an annual Bordetella vaccine. In case you are unable to pick up your pet within 30 minutes after receiving our text, your pet will be placed in daycare and given a Bordetella vaccine for their safety. It’s recommended that your pet be on a lice/tick control medicine, and we do body checks regularly to ensure our facility is clean. Nonetheless, this is an open play environment, so pets can easily transfer things, and we suggest discussing with your veterinarian to keep your pet’s health a priority.
It’s essential to ensure that we have current vaccinations on file for your pet. You can upload them to your pet’s online account, and if you don’t provide current vaccinations during check-in, we won’t be able to accommodate your reservations. Thus, please make sure we have up-todate vaccinations to avoid any inconvenience. Before checking your pet into our facility, please make sure to verify that their vaccines are current. If you find that your pet's vaccinations have expired, we suggest contacting your veterinarian for an updated list, which they usually email to you. You can then upload the vaccine documents to your pet's profile online. In case you’re unable to upload proof of vaccination online, please bring the hardcopy or show it on your phone during check-in. It’s important to note that we will no longer be able to contact your vet to obtain vaccine records. Thus, it’s your responsibility to ensure that we have up-to-date records on file for your pet to avoid any inconvenience during check-in.
Does my dog need to be spayed/neutered?
At our Pawtown Play-All-Day Daycare, we prioritize the safety and well-being of all our furry guests. Thus, it’s important that all dogs are friendly towards both other dogs and humans to enter the center. However, if your pup tends to be dog-aggressive, we can still accommodate their daycare needs in our Structured Play Daycare Center. Moreover, please note that all dogs should be spayed or neutered by seven months to enter our Play-All-Day Daycare Pool, park and gym area. We don’t make any exceptions to this rule, but if your pup is seven months old and hasn’t been spayed/neutered, we can still accommodate their daycare needs in our Structured Play Daycare Center. We’re always happy to help you find the best daycare option for your furry friend. Note: there is a marginal fee for unaltered pets.
Can I bring my puppy?
Once your pet’s vaccines are complete and if the pet is 4 months or older, he/she is welcome at Pawtown Oasis.
Can I come without a dog?
We do allow prospective clients to tour our facilities without their pets.
Grooming FAQ
What are your services/prices?
Please visit the pricing page for a full list of dog grooming services.
Can I stay with my dog during grooming?
Because dog grooming is much easier and safer when the owner leaves, both for the groomer and your pooch, owners are invited to leave the facility during grooming. Feel free to call at any time to see how Doggo is doing.
Do you work with difficult dogs?
Dog groomers are skilled at keeping dogs calm during the grooming process. At Pawtown, we help pooches learn to enjoy the grooming process. “Difficult” dogs may require a few mini-sessions before they are fully comfortable with the grooming process.
How long does grooming take?
Pawtown offers many dog grooming services, each of which takes a different amount of time. Grooming time also depends on the length and condition of the dog’s hair. See our pricing page for approximate grooming times.
Daycare FAQ
Do you offer pickup/dropoff services?
We do not offer pickup or drop off services at the moment.
Is there a separate area for small or gentle dogs?
Yes, we do have separate isles based on their size.
Will my dog be safe?
Our dedicated staff closely monitor all dogs under our care, and we put forth every effort to ensure the safety of your pooch. Occasional scrapes and bruises may occur due to the nature of dog play.
Do you feed the dogs during day care?
Yes. We serve 3 meals a day.
Boarding FAQ
Do you offer live streaming or other regular updates?
Yes, we are live streaming in our park and pool area, outdoor play area and the gymnasium.
Will my dog sleep in a kennel?
Yes
Do you provide food and bedding?
You can request food for an extra fee. All our kennels come with beds.
Do you administer medication?
Yes we do.
Dog Pool FAQ
How do you keep the dog pool clean?
We regularly skim the surface of our dog pool for hair and other particles. We also use a saline-based sanitation system that is much gentler than traditional chlorination. Also, we use a pool vacuum system and a pool filtering system to keep the water clean.
Is the dog pool heated?
No. But we keep the temperature at 72 degrees all the time in the pool area.
Will the pool chemicals hurt my dog?
We use the gentlest chemical system possible to promote pool sanitation and pet safety. Your dog’s skin could benefit from a quick rinse to remove any salt residue. Dogs naturally swallow a small amount of water when swimming, which is why we use saline instead of chlorine. The pool water may cause a temporary tummy ache if your dog drinks more than a few cups of it.
Are you first aid certified?
Yes, our staff members are trained to handle emergency situations and they are first aid
certified.
Facilities FAQ
Can I tour the facility?
Please do! We would love for you to get a good look at all the areas where your dog will be
having a good time.
Can the dogs go outside?
We have a well-fenced outdoor area for dogs to do their business or run and play. During warm dry weather, this area is openly accessible. We clean up messes quickly, and we have proper ventilation for easy breathing in a pleasant-smelling environment.
Do you have toys for the dogs?
We have plenty of exciting toys for the dogs to play with. You are also welcome to bring your pet’s favorite toy.
Can I bring food or drinks?
Only the dogs in the boarding area and in our daycare are allowed to bring their food home.